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Money Back Policy for Zhongfei
Effective Date: August 1 2025
At Zhongfei, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes a purchase may not meet your expectations. This Money Back Policy outlines the conditions under which you may request a refund for your order.
1. Eligibility for a Refund
You may be eligible for a refund if:
- You received a defective or damaged product.
- The product does not match the description provided on our website.
- The product was not delivered within the estimated delivery timeframe.
2. Refund Request Process
To request a refund, please follow these steps:
1. Contact Us: Reach out to our customer service team within 14 days of receiving your order. You can contact us via email at [Insert Email Address] or by phone at [Insert Phone Number].
2. Provide Information: Include your order number, a description of the issue, and any supporting documentation (e.g., photos of the product, receipt).
3. Return the Product: If your refund request is approved, we may ask you to return the product to us in its original condition, packaging, and with all accessories included.
3. Refund Processing
Once we receive your returned product and confirm its condition, we will process your refund using the original payment method. Please allow 5-30 business days for the refund to appear in your account.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Products that have been opened or used and are not defective.
- Sale items or promotional items that are marked as non-refundable at the time of purchase.
5. Exchanges
If you wish to exchange a product for a different size or color, please contact our customer service team. Exchanges are subject to product availability and may require you to return the original item.
6. Customer Service
If you have any questions or need assistance with your refund request, please do not hesitate to contact our customer service team:
Zhongfei Ghana Branch Office:
136 Akasanoma street
Adabraka, Accra - Ghana
Phone: +233 (0) 302 905 649
Fax: +233 (0) 302 937 574
Thank you for choosing Zhongfei! We appreciate your business and are committed to ensuring your satisfaction.