Frequently Asked Questions

What is Zhongfei?

Zhongfei is a multi-vendor online marketplace that allows various vendors to sell their products to customers in a convenient and user-friendly platform.

How do I create an account?

To create an account, simply click on the "Register" button on the homepage, fill in the required details, and follow the prompts to complete your registration. 

How do I reset my password?

If you forget your password, click on the "Forgot Password?" link on the login page. Follow the instructions to reset your password via email.

Is there a fee to register as a vendor?

While creating an account is free, there may be fees associated with listing products and processing transactions. Please refer to our vendor agreement for detailed information on fees.

How do I list my products?

Once you’re logged into your vendor account, navigate to the "Ecommerce" section, and click on "Add New Product." Fill in the product details, upload images, and set the price before submitting. 

What Shipping Methods Are Available?

We offer reliable shipping through trusted local and international courier partners. We also have our own logistics company (https:www.droverides.com/) which is handling all our local deliveries. Available shipping options (standard or express) will be displayed at checkout based on your location and selected products.

Do You Ship Internationally?

Yes. at zhongfei, we ships both locally and internationally. International shipping availability, costs, and delivery timelines will be shown at checkout depending on your destination country.

How Long Will It Take To Get My Package?

Delivery time depends on your location and shipping method:

• Local Deliveries(inside Accra): Takes 2-3 hours.
• Outside Accra(Different regions in Ghana): Takes approximately 10hours.
• International deliveries: 7–14 business days    
  Once your order is shipped, you’ll receive tracking details to monitor its progress.

What Payment Methods Are Accepted?

We accept multiple secure payment options, including:

• Debit & Credit Cards (Visa, MasterCard)
• paypal
• Mobile Money (MTN, Telcel, Airtel/Tigo)

Is Buying Online Safe?

Absolutely. Zhongfei.shop uses SSL encryption and secure payment gateways to protect your personal and payment information. We never store sensitive card details.

How do I place an Order?

Placing an order is easy:

• Browse products and select your desired item
• Add it to your cart
• Proceed to checkout
• Enter your shipping details and payment method
• Confirm your order
  You’ll receive an order confirmation immediately.

How Can I Cancel Or Change My Order?

Orders can be canceled or modified before they are shipped. Please contact our support team as soon as possible with your order number. Once an order has been shipped, changes may not be possible.

Do I need an account to place an order?

No. You can place an order as a guest. However, creating an account allows you to track orders easily, save delivery details, and enjoy a faster checkout experience.

How Do I Track My Order?

Once your order is shipped, we’ll send you a tracking number via email. You can also log in to your account and view order tracking under My Orders.

How Can I Return a Product?

If you’re not satisfied with your purchase, you can request a return within 3 days of delivery (terms apply). Products must be unused, in original packaging, and in resalable condition.
To start a return, contact our customer support with your order details.